Troubleshooting & Support
What Should I Do If I Didn't Get My Code or OTP?
The problem. You asked for a login code on the login page, or a verification message, and nothing arrived.
Try this
- Wait a minute, then check Spam, Promotions and Junk.
- Confirm the email address or phone number is the one on your account, with no typo.
- Request the code again.
- If you are using a phone number, make sure you have signal and that your inbox is not full.
If it still doesn't work
Use the other method. If the email code will not arrive, try logging in with your password, or the other way round. Otherwise contact us through Contact Us.
Never forward your code or OTP to anyone.